About the Webinar

It’s no secret that difficult employees can negatively impact other team members, productivity and projects. It’s also no secret that many managers struggle to deal with the problem effectively. Often, the difficult person is ignored in hopes that the situation will somehow resolve itself. The problem never goes away on its own, of course. Successful managers address these kinds of situations before they become a distraction … or worse, a full-blown crisis. They recognize the symptoms of difficult behavior, seek to understand the motives and attitudes of the employee, and work with the person to clarify expectations and move toward a resolution. When the situation is addressed properly, a difficult employee can be transformed into a positive influence. As the saying goes, “What do you do with a bowl full of lemons? Make lemonade!”

This webinar will help you:

• • Go beyond your initial judgment and understand why someone is being “difficult”
  • Gain a clear perspective of the problem
  • Use a non-confrontational and problem-solving approach to the situation
  • Work with the employee to resolve the issue.

About the Presenter

Casey Mitchell, Instructor and Consultant for Corporate Education Group, is founder and principal of Waybridge Associates, Inc., a consulting practice devoted to helping people achieve peak performance. Her primary focus is on management learning and development. She works with new managers who want to make a successful transition, and with existing managers who want to move into leadership roles. She has eighteen years experience in the training field and a wealth of management experience, which helps her relate to her clients’ needs. Prior to founding Waybridge Associates, Casey was Human Resource Development Manager at Marshalls Department Stores.