About the Webinar

A successful business process management (BPM) implementation goes beyond using the right methods and putting the right systems in place. In fact, an important success factor for BPM is establishing the right organizational culture, that is, a culture that supports the achievement and maintenance of efficient and effective business processes. This webinar will cover the nature of organizational cultures, the problems with establishing a new culture, and the benefits associated with the successful establishment of a business process culture. Paul Harmon, author of Business Process Change, Executive Editor of www.bptrends.com and Chief Methodologist of www.bptrends.com, will review some examples of efforts to establish a process culture and describe some of the key challenges organizations face in undertaking such a transition.

Topics Covered:

• - What is an Organizational Culture
  - What does it take to Establish an Organizational Culture
  - What are the characteristics of a Business Process Culture
• - What problems you will face establishing a Business Process Culture
• - What are the benefits of creating a successful Business Process Culture

About the Presenter

Paul Harmon is a co-founder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management.  He is also the chief methodologist and a principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Paul is the author of Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, the best-selling introduction on BPM.