About the Webinar
Our ability to deal effectively with our emotions in the workplace is critical to our success. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional, and physical resources, emotional intelligence is increasingly critical as a skill set. Emotional intelligence strategies combined with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.
This webinar will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills, and perceptions to perform their roles and manage their emotions with confidence and positive results.
Learning Outcomes:
- Recognize and understand the five competencies for building emotional intelligence.
- Apply competencies and communication skills to influence, motivate, and inspire others.
- Use communication approaches and skills for developing relationships and ownership for successful outcomes and follow-through.
- Choose perceptions and behaviors that will lead to positive outcomes.
About the Presenter
Crystell Anthony, M.Ed., MBTI®, is a senior trainer and consultant for Corporate Education Group. She is also principal and founder of her own consulting company, The Focus Group. Crystell has successfully designed and facilitated training programs in the public and corporate sectors for executive, managerial, and administrative professionals since 1979. Her training programs are known for containing simplified best practices for easy on-the-job applications and have been successfully installed in organizations across the globe.
