From Feelings to Framework: Leading with Empathy That Works.
Empathy is not a trait — it is a practice. It is a powerful skill set that strengthens relationships, improves collaboration, and builds trust in the workplace. In this interactive 60-minute webinar, participants will explore what empathy is (and isn't), examine its impact on the employee experience, and learn practical strategies for demonstrating empathy in everyday interactions. Participants will leave with a simple three-step model and concrete techniques they can immediately apply to create stronger connections and more productive conversations.
What You’ll Learn
Topics covered include:
- What Empathy IS… and Is Not
- The Benefits of Empathy in the Workplace
- The Foundation Skill of Empathy
- Dealing with the “F” Word: Feelings
- The 3 A’s Framework: Acknowledge, Align, Assure
Christa Kirby
VP of Talent Development and Global Practice Director for Management and Leadership
Christa Kirby is VP of Talent Development and Global Practice Director for Management and Leadership at Corporate Education Group (CEG). A licensed psychotherapist, Christa integrates her global experience as a mental health professional with her passion for holistically developing leaders and teams. For the last 25 years, she has been designing and delivering impactful learning experiences to companies, nonprofits, and non-governmental organizations all over the world.
Christa has also played a pivotal role in various national and global initiatives focused on collaboration and inclusion, civil society building, and conflict resolution. Her work has taken her across North America, throughout Western and Northern Europe, as well as to countries including Afghanistan, Bosnia, Croatia, Romania, Estonia, Ethiopia, India, and Singapore.