About the Webinar
In this 1-hour webinar we will look at ways to build your “crucial conversation” skills, including the ability to deliver bad news with clarity and directness. The skills learned in this webinar can be applied in person as well as virtually to successfully navigate sensitive situations and crucial communications in the workplace.
By the end of this webinar, you will be able to:
- Practice verbal and nonverbal active listening techniques
- Describe your personal response to conflict along a spectrum
- Leverage various techniques to re-establish emotional equilibrium
- Utilize a seven-step model for delivering bad news effectively
- Practice key skills in a real-life “critical conversation” scenario
About the Presenter
Lisa Cox, Trainer, Coach, and Consultant with Corporate Education Group
Lisa Cox has over 23 years of experience in the professional development of business associates, managers, directors, and senior-level leadership. She assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on the needs and goals of the organization, delivering training programs both virtually and face-to-face. Lisa’s certifications include: Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), Situational Leadership Facilitator, Diversity Champion and Trainer.
