In this 1-hour webinar we will look at ways to build your “crucial conversation” skills, including the ability to deliver bad news with clarity and directness. The skills learned in this webinar can be applied in person as well as virtually to successfully navigate sensitive situations and crucial communications in the workplace.
By the end of this webinar, you will be able to:
- Practice verbal and nonverbal active listening techniques
- Describe your personal response to conflict along a spectrum
- Leverage various techniques to re-establish emotional equilibrium
- Utilize a seven-step model for delivering bad news effectively
- Practice key skills in a real-life “critical conversation” scenario
About the Presenter
Christa Kirby, VP of Talent Development and Global Practice Director for Management and Leadership
Christa Kirby is VP of Talent Development and Global Practice Director for Management and Leadership at Corporate Education Group (CEG). A licensed psychotherapist, Christa integrates her global experience as a mental health professional with her passion for holistically developing leaders and teams. For the last 25 years, she has been designing and delivering impactful learning experiences to companies, nonprofits, and non-governmental organizations all over the world.
Christa has also played a pivotal role in various national and global initiatives focused on diversity, equity, and inclusion, civil society building, and conflict resolution. Her work has taken her across North America, throughout Western and Northern Europe, as well as to countries including Afghanistan, Bosnia, Croatia, Romania, Estonia, Ethiopia, India, and Singapore.
