In today's highly complex, customer-driven world, customer service excellence is no longer limited to front-line roles. It is a mindset that should be embedded across all levels and functions of an organization in order to compete effectively. This highly interactive webinar is designed specifically for HR professionals who play a critical role in enabling organizational success from behind the scenes. In this webinar we will explore what it means to deliver service excellence when the “customer” is not only an external candidate, but also an internal colleague, hiring manager, cross-functional partner, or downstream stakeholder. Participants will learn how to deliver value through the lens of the customer—adapting their approach to meet the needs of others while upholding HR integrity and compliance. HR team members will leave this session equipped with a service-first mindset that builds credibility and trust across the organization.
Topics we’ll cover include:
- Defining a service excellence mindset
- Defining your “customers”
- Five Levels of Customer Service
- How to create value for customers/colleagues
About the Presenter
Kathleen Bader, Senior Trainer and Consultant with Corporate Education Group
Kathleen Bader, senior trainer and consultant with Corporate Education Group, is a results-oriented, seasoned executive with over 25 years of proven success leading complex change for medium to large scale international companies in diverse industries including financial services, high tech, aerospace manufacturing, education, and insurance. Her expertise is in directing transformational change efforts (people, process, organization design, data, and technology) addressing multiple business scenarios such as change in corporate strategy, new product entry, company experiencing exponential growth, and the need for significant efficiency and quality gains. She holds an Engineering BS from the United States Military Academy at West Point and an MBA from Harvard Business School.
