How Can Emotional Intelligence Make Me a Better Business Analyst?

Terrell Smith, MPA, CBAP, PMP
Senior Trainer and Consultant for Corporate Education Group

Course ID: BAW1328 / Duration: 1 Hour / Credits: 1 PDU 

About the Webinar

Business Analysis, like most professions is fraught with moments of uncertainty, anxiety, fear and all sorts of emotions, both positive and negative. We often have to deal with stakeholders who at one point or the other express feelings of project-related frustration based upon unmet requirements. The ability to manage one's emotions and that of others is necessary to become a mature Business Analyst (BA). This webinar will detail how we can become more emotionally mature and grow our skillsets as a BA.


Emotional Intelligence (EI) is about identifying and understanding our own and other people's emotions with the objective of channeling these emotions towards a positive outcome. A BA with high emotional intelligence is able to decipher their emotions as well as that of others to help form healthy working relationships; allowing the successful identification of project requirements.


This webinar will focus on the key intersection of EI and BA, and how EI can be applied to become a great BA.


Topics will include the following: 

  • What is EI and how does it compare to IQ?
  • Emotional IQ and the BA.
  • The four key components to EI.
  • - Incorporating EI into your personal development plan.
  • - Moving from a good BA to a great one through improved EI.

About the Presenter


Terrell Smith, MPA, PMP, CBAP, is a Senior Trainer and Consultant for Corporate Education Group. Terrell comes from both business and technical backgrounds, having worked in corporate and government environments. With over 25 years of experience in a wide range of project management and business analysis assignments, he brings concepts to life in a practical easy to apply manner.

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