Mastering Difficult Conversations

Casey Mitchell
Trainer and Consultant for Corporate Education Group

Course ID: MDW1306 / Duration: 1 Hour / Credits: 1 PDU

About the Webinar

At some point, you may need to give critical feedback to an employee, talk to your boss about his or her behavior, deliver bad news to someone or resolve a conflict between you and a co-worker. These kinds of conversations can be difficult to undertake. Most of us would rather avoid them altogether. Even when we do attempt them, we are often disappointed with the results. We don’t say what we mean and don’t mean what we say. Issues go unresolved and resentment and bad feelings linger.


This webinar will help you:

  • Strengthen your working relationships.
    - Turn difficult conversations into learning conversations.
    - Structure the conversation using a working model.
    - Coach others on how to navigate a crucial conversation.

About the Presenter


Casey Mitchell, trainer and consultant for Corporate Education Group, is founder and principal of Waybridge Associates, Inc., a consulting practice devoted to helping people achieve peak performance. Her primary focus is on management learning and development. She works with new managers who want to make a successful transition and with existing managers who want to move into leadership roles. She has 18 years of experience in the training field and a wealth of management experience, which helps her relate to her clients’ needs. Prior to founding Waybridge Associates, Casey was Human Resource Development Manager at Marshalls Department Stores.

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