CEG   WEBINAR

Legendary Service

Lisa Cox
Trainer and Consultant for Corporate Education Group

Date: July 17, 2019
Time: 1:00 p.m. to 2:00 p.m. EDT
Course ID: MDW1426

About the Webinar

  • A positive interaction with your customers can go a long way, especially in this age of social media and internet reviews. Customers who experience top-notch service are likely to tell others about it, which can translate into more customers and more buzz. When customers feel valued and appreciated, they are more likely to come back. But it’s not just customers that benefit from a service-minded culture – its’ also the employees of an organization. When employees feel empowered to go above and beyond to solve customer issues and provide next-level service, it creates a culture that puts service first in all relationships, internal and external, increasing collaboration, productivity, and the bottom line. This webinar will show you how to practice Legendary Service® and create a culture of service within your organization.

  • Learning Objectives:
    • Learn how to build customer loyalty by operating with a service mindset.
    • Create a sense of value in your customers.
    • Improve collaboration, innovation, and productivity throughout your organization by creating a culture of service.

About the Presenter

Lisa Cox headshot 2019

Lisa Cox, trainer, coach, and consultant with Corporate Education Group (CEG), has over 23 years of experience in the professional development of business associates, managers, directors, and senior-level leadership. She assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on the needs and goals of the organization, delivering training programs both virtually and face-to-face. Lisa’s certifications include: Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), and Situational Leadership Facilitator, Diversity Champion, and Trainer.

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